Marketplace Veterinary Clinic Effective Date: 03/05/2026 Messaging Use Case

Marketplace Veterinary Clinic uses SMS messaging to communicate directly with clients

regarding their pets’ veterinary care. Messages are conversational and service-related. Clients may receive text messages for appointment reminders, scheduling confirmations, vaccine reminders, follow-up care instructions, and updates regarding their pet during visits or procedures.

Clients may also text the clinic directly to ask questions about their pet, confirm appointment times, or request prescription refills.

SMS messaging is used solely for customer care and operational communication related to veterinary services.

1. Introduction

Marketplace Veterinary Clinic is committed to protecting your privacy and providing clear information about how we communicate with our clients. This Privacy Policy and SMS Messaging Terms describe how we collect, use, and protect your personal information when you interact with our clinic or opt in to receive text messages from us.

By providing your mobile phone number and opting in to receive SMS messages, you agree to the terms outlined in this policy.

2. Information We Collect

When you interact with Marketplace Veterinary Clinic or opt in to receive SMS messages, we may collect the following information:

· Email address (if provided)

3. How We Use Your Information

Marketplace Veterinary Clinic may use your information to:

· Schedule and confirm appointments

· Send appointment reminders

· Respond to client questions or service requests

We only use your information to support veterinary services and client communication.

4. SMS Messaging Program

If you opt in to receive SMS messages from Marketplace Veterinary Clinic, you may receive messages related to:

· Follow-up care instructions

· Responses to client questions

Message Frequency

Message frequency may vary depending on your interaction with the clinic and scheduled services.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

5. Opting In to SMS Messages

You may opt in to receive SMS messages by:

· Providing your phone number during appointment scheduling

By opting in, you consent to receive SMS messages from Marketplace Veterinary Clinic.

6. Opting Out of SMS Messages

You may opt out of receiving SMS messages at any time.

To stop receiving text messages, simply reply STOP to any message. For assistance, reply HELP or contact the clinic directly.

After opting out, you will no longer receive SMS communications unless you opt in again.

7. Data Sharing and Privacy

Marketplace Veterinary Clinic respects your privacy.

We do not sell, rent, or share your personal information or mobile phone number with third parties or affiliates for marketing or promotional purposes.

Your information is used solely to provide veterinary services and communicate with you about

your pet’s care.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we take steps to secure your data, no method of electronic transmission or storage is completely secure.

9. Contact Information

If you have questions about this policy or our SMS communications, please contact us: Marketplace Veterinary Clinic

Phone: (501) 943-8055

Email: [email protected] Address: 3116 Horizon Dr, Bryant, AR 72022

10. Changes to These Terms

Marketplace Veterinary Clinic may update this Privacy Policy and SMS Messaging Terms from time to time. Any updates will be posted with a revised effective date.